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Quality
Management
The International
Standards Organization established principles for improvement in performance
of Organizations. The principles are derived from the collective
experience and knowledge of the international experts who participated in
ISO Technical Committee which develops and maintains the ISO 9000 standards.
The eight quality management
principles in ISO 9000:2000, Quality management systems Fundamentals and
vocabulary, and in ISO 9004:2000, Quality Management Systems Guidelines for
performance improvements follow:
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Customer Focus – Organizations depend upon their Customers and
therefore should understand current and future Customer needs, should
meet Customer requirements and strive to exceed Customer expectations
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Leadership - Leaders establish unity of purpose and direction of the
Organization. They should create and maintain the internal environment
in which people can become fully involved in achieving the
Organization's objectives
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Involvement
of People - People at all levels form the essence of an Organization
and their full involvement enables their abilities to be used for the
Organization's benefit
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Process Approach – Activities and related resources can achieve
their objectives more efficiently when managed as an overall process
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System Approach to Management - Identifying, understanding and
managing interrelated processes as a system contributes to the
organization's effectiveness and efficiency in achieving its objectives
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Continuous Improvement - Continual improvement of the organization's
overall performance ensures its perpetuity in the future
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Factual Approach to Decision Making - Effective decisions are based
on the analysis of data and information
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Mutually Beneficial Supplier Relationships - An Organization and its
Suppliers should have an interdependent and a mutually beneficial
relationship to enhances the ability of both to create value
The nature of the
Organization and the specific challenges it faces will determine how an
Organization applies and implements these principles of Quality Management.
Many Organizations will find it beneficial to set up quality management
systems based on these principles.
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